Hawk-Dog Grooming
1840 South Gilbert Street Iowa City, Iowa 52240
(319) 330-5551

Rules & Regulations   

  • Vaccinations – By law, your pet must have current rabies and distemper vaccines.
    Though we do not require bordetella, we recommend it. For the safety and comfort of your pets, we require a 48 hour wait period after your pet receives vaccinations.

  • Hours – Our hours are 7:30 AM until the last dog leaves, unless otherwise discussed while making your appointment. Once a month there will be an early drop off and late pick up available (6:00 AM to 6:00 PM). Please inquire about this while making your appointment.
  • Cancellations and Missing Appointments – Everyone wants to get in as soon as possible, and we are limited in how many grooming appointments we can make in a day. When someone doesn’t show up for an appointment, not only are they taking that available spot away from others, but also costing us money.
  • As of January 1, 2023 we have implemented a new cancellation policy:
    We request a minimum of 48 hours for cancellations to afford us an opportunity to offer that appointment to another customer.
    Failure to cancel within 24 hours will result in a cancellation/no-show fee of $10, to be added to your next appointment. After the second such cancellation/no-show, we will require prepayment of any future grooming appointments. If you are placed on the prepay list, you will be required to prepay for any appointment for a minimum of 3 appointments. We will reevaluate the situation after 3 appointments have been kept. 
    Finally, if you no-show 3 times, we may refuse to book future appointments, prepay or not.
  •  Fleas – Fleas can be a problem for all pet owners, and sometimes it does happen. If you know that your dog has fleas, let us know when you arrive, and we will do a flea bath at regular flea bath price. If you fail to inform us, it will be an additional $20. 
  •  Aggressive animals – For every additional person that has to help with your animal, there is a minimum $10 charge. (Subject to change according to each individual animal.) 
  •  Injuries – Injuries have to be reported within 48 hours for us to be liable for them.

Matt Release

We are not liable for any cuts, nicks, clipper burns, etc. that may occur during this grooming.

We are not responsible for your pets’ condition, and there is a good chance your pet could get injured while we are carefully trying to remove the matts, as this is a difficult process.

Moles, Warts, Skin Tags

You are aware that your dog has a lot of these on their body, which does make our job a lot harder. We try our best not to catch any of these on your dog, but again, we do not know or remember exactly where all of your dog’s skin growths are. We are not liable if we catch one of them.

Elderly Pets & Medical Conditions

At Hawk-Dog Grooming, we truly try to take our time with older dogs and dogs that have any medical problems. However, we are not responsible if your dog is sore or has a medical reaction while they are with us.